Villa rental terms and conditions
These terms and conditions are binding to both parties when the customer has made a reservation.
The person reserving a villa must be in full power.
Reservations and terms of payment
When the customer has made a reservation, she/he will receive an invoice consisting of driving instructions to the accommodation site, information on the location of the key and an account transfer form for paying the rent. All notification regarding the invoice shall be submitted within seven days of the date of the invoice. When paying the rent, the reference number included in the bank transfer must be used. Failing to pay does not constitute a cancellation!
Lehmonkärki has the right to cancel the reservation if the payment has not been made by the due date.
If the reservation starts less than 21 days after the reservation date, the payment must be made in full right after having made the reservation to the bank account specified. The customer must show a payment receipt or a voucher when the key is handed over. A reservation starting less than 24 hours from the reservation time can only be made onsite at Lehmonkärki by cash or with a Finnish cash card.
Cancellations
A cancellation must ALWAYS be sent in writing to Lehmonkärki (e-mail or a letter).
If the customer cancels the reservation:
- 28 days or more before starting of the rental period, the villa rent minus a cancellation fee of €50 will be returned to the customer.
- 28 days or less before the start of the rental period, the entire rent will be charged.
A cancellation is considered valid as of the moment the cancellation has arrived at Lehmonkärki. If the customer can prove that a cancellation has been made and sent to the correct address at the correct time, the cancellation will be approved even if it were late or did not arrive at all. If a cancellation is made because the customer or their next of kin falling acutely ill, having an accident or dying, the customer is entitled to receive the money back, except for the cancellation costs of €50. The cancellation must be done immediately after having been notified of the illness, accident or death. A medical certificate or another reliable proof regarding the cancellation must be delivered to Lehmonkärki at the latest 14 days after the cancellation is made. The cancellation must be done before the start of the rental period. If the customer decides to change their holiday site or the time of their holiday, it will be considered as a cancellation of the previous reservation and a new reservation. If a cancellation is done later than 48 hours before the start of the rental period or during the rental period, the payment already made by the customer will not be refunded.
Corporate events and programme services reserved in advance
Lehmonkärki’s general reservation terms and conditions are applied to corporate events and programme services reserved in advance.
Cancellation terms and termination of an agreement in case of a corporate event and programme services reserved in advance.
If the number of participants is changed, the customer must notify Lehmonkärki of the change three days before the service is offered; if a notification is not made, the event will be invoiced based on the agreed-upon number of participants.
The agreement may be cancelled by issuing a written notification to the other party 30 days before the agreed-upon event.
Customer’s rights to cancel the agreement:
- At the latest 30 days before the start of the service
- 30–14 days before the start of the service by paying 25% of the total price
- 14 days – 48 hours before the start of the service by paying 50% of the total price
If the agreement is cancelled less than 48 hours before the start of the service or if the customer fails to notify Lehmonkärki of the cancellation before the start of the service, Lehmonkärki has the right to charge the entire price of the service.
Lehmonkärki’s right to cancel a reservation
In case of a force majeure event or an impediment which Lehmonkärki cannot influence (such as a fire or water damage), Lehmonkärki has the right to cancel the reservation. In such a case, the customer has the right to receive the entire rent paid. If payments for the reservation are not paid by the due date, Lehmonkärki has the right to cancel the reservation.
Handing over key
The key can be collected by showing a receipt of the payment. The key to the holiday site will be handed over to the client or a person authorised by the client before the start of the rental period on an estimated arrival time specified by the customer over the phone. The person handing over the key has the right to charge expenses due to a lost key (such as reserialising locks and replacing keys). The keys must be left on the kitchen table of the villa when leaving. Furthermore, the customer must ensure that the villa’s doors are locked and windows are closed.
Staying at the holiday site
The customer has the right to use the villa in case of a weekly reservation from the arrival day at 4:00 pm to the departure date at 12:00 noon. In case of a weekend reservation, the villa is available from Friday afternoon at 4:00 pm to Sunday night at 10:00 pm.
The weekly rent of separate villas include free use of the villa and the sauna. Free use of a rowboat is included in the price in the summertime. The villa rent includes furniture, kitchenware, dinnerware and utensils. Mattresses, pillows and blankets are included in the rental price. Linen and towels are not included in the rent. There may be linen at the villas; if so, a separate agreement on using them must be made.
The customer must clean the villa during their holiday and when leaving, unless agreed to the contrary (by e-mail). If the villa has not been cleaned or has been defectively cleaned when the customer leaves, Lehmonkärki has the right to charge a cleaning fee of a minimum of €120 and any other cleaning expenses from the customer.
The villa may be used by at the most the number of persons given in the brochure text as the number of beds or the number of persons that was agreed in writing when making the reservation. Using a tent or a caravan at the holiday site without the owner’s permission is not allowed.
A notification of pets must be made when making the reservation and pets may not be brought to some of the villas. Please pick up your pet’s droppings from the yard area. You will be held liable for any damage caused by your pet, such as extra cleaning costs. Smoking is not allowed in any of the holiday site’s indoor areas. If the customer has smoked indoors, Lehmonkärki will charge cleaning expenses.
The hot tubs are not included in the basic rent of the villas, unless separately specified in the reservation information.
Damage
The customer is liable to compensate any damage caused to the accommodation site or its furniture directly to the owner, such as a hot tub that has been disconnected from the electricity grid and that has thus been frozen and damaged.
Disturbance or cancellation of lease agreement due to a dangerous situation
Music is not allowed on the terrace and in the yard area. If the customer fails to cause disturbance or danger to people in the same property or an adjacent property, regardless of a notification made by the lessor, the lessor has the right to immediately terminate the lease agreement. Any expenses arising from the above-mentioned measures will be paid by the customer.
Complaints
Any remarks and complaints regarding the accommodation site’s equipment and condition must be issued immediately after having noticed the fault or defect and during the holiday directly to the owner of the site (tel. 358(0)3-7666 330).
Lehmonkärki does not answer for any misprints in brochures or changes made after printing.
* Right to change prices is withheld.
* Value-added tax will be added to the prices in accordance with the valid legislation.